Frequently Asked Questions

  1. Do your writers have medical or scientific backgrounds?

    Yes. Our writers bring diverse expertise, including backgrounds in science, the medical device industry, technical writing, and medical writing. We ensure content is not only accurate and compliant but also accessible to your target audience. Visit our About page to learn more about our team and their individual experience.

  2. Do you use AI to create content, and how do you ensure quality?

    Yes. We strategically use AI as a support tool, not a replacement for human expertise. Our writers are regulatory-aware and work to ensure all content is accurate, clear, and compliant. All content is customized for your target audience and aligned with your brand’s voice. Any AI-assisted content is carefully reviewed, fact-checked, and edited by our experienced team to maintain the highest standards of quality and accuracy.

  3. How do you ensure compliance with industry regulations?

    We are not regulatory authorities, but our writers are experienced in creating content that aligns with FDA, HIPAA, and other relevant guidelines. We follow strict editorial processes that include fact-checking, proper referencing, and adherence to ethical marketing practices. While clients are responsible for the final regulatory review and approval, we strive to ensure every piece of content is accurate, clear, and consistent with industry standards. When necessary, we can also collaborate directly with your regulatory team as part of the approval process to streamline the process.

  4. What is your process for creating and delivering content?

    » Our process begins with a discovery call or meeting to understand your needs, audience, and objectives, and to gather support materials needed to understand your project and business. During this stage, we also assess whether we’re a good fit to help ensure a successful partnership.

    » If both parties choose to move forward, we provide a proposal with a clear timeline and deliverables, which may include an outline, strategy, drafts, and revisions.

    » From there, we manage the research, strategy, writing, review, and revision process, working collaboratively and maintaining transparent communication to keep your project on track.

  5. What are the costs of your services, and do you offer retainers?

    We offer flexible, project-based pricing tailored to the scope, complexity, and type of content. For ongoing support, monthly retainers are available to provide consistent content management and strategy.

    Please contact us to request a custom quote or discuss the option that best fits your needs.

  6. Do you build custom websites from scratch, or how do your design services work?

    We focus on website design, not development. That means we work with Squarespace and WordPress templates as the framework, then customize the design, layout, and content to fit your brand and goals. This approach keeps your site clean, user-friendly, and aligned with your budget without the complexity of full-scale coding or custom development.

    If your project requires more advanced functionality, we’re glad to partner with your developer to ensure the design integrates seamlessly. Learn more about our website services.

  7. What payment methods do you accept?

    We don’t require payment up front. Once we’ve discussed your needs, we’ll provide a proposal outlining the scope, timeline, and payment terms. We accept payments via check, ACH, or credit card. If you have a preferred method, let us know. We’re glad to accommodate when possible.